Author Archive | Steve Watkins

Customer Engagement World 2014

So many new technologies and channels are converging today to create the customer’s personal experience with brands and product offerings. The Customer Engagement World 2014 event in New York City on November 5 – 6 provides information and insights into this forward-thinking omnichannel marketplace, creates opportunities to collaborate with peers, and allows implementers and product […]

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Did You Know That

As of September 30, 2013, The United States’ five largest banks and thrifts owned 44 percent of the bank and thrift industry’s total assents? This is according to an analysis by SNL Financial. The six biggest U.S. banks, led by JPMorgan Chase and Bank of America, have piled up $103 billion in legal costs since […]

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Kiosks move into mainstream banking big time

The large U.S. population of unbanked and underbanked consumers is fertile ground for kiosks offering financial services such as bill payments, money transfer, and cash transactions. These kiosks provide a low-cost alternative to banks (and others) for cash-preferred consumers. The FDIC estimates that approximately one-third of the U.S. populations falls into this category. “The underbanked […]

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Mobile Transactions – Everything Is On The Move – Including Your Money

If you think mobile transactions are just a fad, consider that Starbucks generated over $1 Billion from Mobile Transactions in 2013. These are in-store transactions that Starbucks customers completed by using their phones at the register. The Business Insider estimated that mobile transactions accounted for over $30 Billion in 2013. Also, according to a recent […]

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Banking in Brazil – Trouble in Paradise?

With a Gross Domestic Product of US$ 2.253 trillion in 2012, Brazil is the world’s seventh wealthiest economy. However, the Brazilian economy slowed significantly over 2011 and 2012. The previous GDP growth of 7.5% decelerated to 2.7% in 2011 and came to 0.9% in 2012. The good news – Brazil’s gross domestic product gained 2.3 […]

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