Warranty Information

Warranty

Pertech Industries warrants all of its transaction devices against defects in material and workmanship for a period of 24 months from date of shipment by Pertech Industries or the rated maximum number of transactions for the specific product – whichever comes first. Kiosk printers, scanners, mechanisms and distributed products carry warranties specific to their application or manufacturers’ warranty. Contact Us for details on the specific product warranty.

Pertech Industries does not consider damage caused by replacement ribbons or replacement parts supplied by parties other than Pertech Industries to be a defect in material or workmanship. This is a limited warranty, limited exclusively to its terms, including the exclusive remedies set forth below. In addition, this warranty is void if the product has been altered, misused, taken apart or otherwise abused. All other warranties, expressed or implied are excluded, including but not limited to the implied warranties of merchantability and fitness for particular purpose. Any warranty claims must be supported by proof of purchase, represented by reference to the customers’ purchase order.

Buyer’s Remedies

Pertech Industries’ obligations and liabilities under the foregoing warranty are limited to repair or replacement of the product without charge. Returns pre-authorized by Pertech will be sent via surface carrier, freight paid both ways by Pertech. If the customer desires another shipping method or fails to obtain pre-authorization, the customer will be responsible for the freight charges. All returns are to be sent to Pertech Industries, 860 College View Drive, Riverton, WY 82501-2298. A charge is made for repairs after the expiration of the warranty period. In addition, if a printer is returned and replacement ribbons or other replacement parts not supplied by Pertech Industries have caused the printer damage, a reasonable charge for repair will be assessed. Printers returned under warranty discovered to be a “no fault found” may be charged up to the standard repair cost plus return freight. In no event shall Pertech Industries be liable for claims based upon breach of expressed or implied warranty or negligence or any other damages whether direct, immediate, foreseeable, consequential or special or for any expenses incurred by reason of the use or misuse, sale or fabrications of products which do not conform to the terms and conditions of this contract.